Your privacy matters to us. This policy explains what information Icon Eye Hospital collects when you browse our website, send an enquiry or book an appointment, how we use it, and the choices you have.
We follow Bangladesh's digital security practices and international clinical confidentiality standards. If anything here is unclear, please ask us before sharing any personal information.
Information we collect
- Contact details — your name, phone number and email address.
- Appointment details — preferred doctor, preferred date and any message you send us.
- Medical information you choose to share in forms or during a consultation.
- Technical data — IP address, browser type and pages visited, used only in aggregate.
- Enquiry and feedback messages submitted through our contact forms.
How we use your information
We use your information only for the reason you gave it to us:
- To schedule, confirm and remind you about appointments.
- To respond to questions, enquiries and feedback.
- To prepare for your visit so your consultation is faster and smoother.
- To improve our website, services and patient experience.
- To meet legal, regulatory and clinical record-keeping obligations.
Who we share it with
Your information may be seen by the doctor and staff involved in your care, and by the IT providers who host this website under strict confidentiality agreements. We may disclose information where the law requires it.
What we never do
We do not sell, rent or trade your personal information to advertisers, insurers or any third party for marketing.
Third-party links
Our website may link to other sites. Their privacy practices are their own, so please review their policies separately.
Data security & retention
Records are kept on secured systems with restricted, role-based access. We retain information only as long as it is needed for your care and for the period medical records must be kept by law, then it is safely deleted.
Cookies
We use essential cookies to keep the website working and to remember basic preferences. You can block or delete cookies in your browser settings — the site will still work, though some convenience features may be limited.
Your rights
- Ask what personal information we hold about you.
- Correct anything that is inaccurate or out of date.
- Ask us to delete information we no longer need to keep.
- Withdraw consent for marketing communication at any time.
Contact us
Questions about this policy?
Icon Eye Hospital — House #5, Block C, Road 1, Mohammadpur, Dhaka 1207. Call 01764-512227 or email iconeyehospital@gmail.com. We will respond to privacy requests within a reasonable time.